We have received excellent care so far. The office is very comfortable to wait in, with video games to occupy younger siblings who have to tag along. The staff is always very friendly and informative and tell parents what is going on. I absolutely love how they tell us how long the next appointment is expected to be - makes planning a lot easier! The staff is great with our daughter and very helpful with answering any and all questions. They’ve even taken time to help show her tips on how to easily apply the wax when we stopped in one day without an appointment.