Just got our sons braces on today. But from the first time we walked in we loved it! Everyone is so friendly, helpful and makes you feel comfortable. There is a kid area for the little ones while we are waiting which is super helpful. There are Xboxes too! Everyone does their part in making you feel comfortable. They have a point system which is awesome to help the kids stay on track and do a good job with hygiene and brushing. Definitely would recommend to everyone wanting orthodontic work.